Providing Customer Service Self-Paced

Course Code: REL-ALL-0-PCSERV-R1

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Define customer service.
List at least three strategies for providing customer service.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Customer Service: The Basics

Who Is Your Customer?

What Is Customer Service?

Successful Customer Service

First Impressions

Communicate You Care

Customer Service in Action

Scenario 1

Scenario 2

Scenario 3

Scenario 4

Summary

Section 3: Conclusion

Course Summary

Course Contributor

Subject Matter Expert: Jennifer W. Burks, M.S.N., R.N.

Jennifer has over 30 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C) and is a Curriculum Designer in post-acute care for Relias. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.