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Providing Customer Service Self-Paced
Providing Customer Service Self-Paced $15.00
Management and Leadership Fundamentals
 

Providing Customer Service Self-Paced

Every customer takes a risk in trusting others with important parts of their life. They are asked to have faith in another person’s skills, knowledge, and good will. Customer service is a way of communicating that this trust is not misplaced.

In this course, you will learn and practice ways to communicate respect, attentiveness, and empathy in a variety of situations. The skills you will learn in this course are meant to help you in your everyday interactions and in situations when you need to defuse a negative impression and recover a customer relationship.

The goal of this course is to educate all staff on the basics of customer service.

ITEM: #1332513
$15.00
Providing Customer Service Self-Paced
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