Course Code: REL-ALL-0-EFFCOMSUP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2026
Learning Objectives:
Recognize the different types of communication and communication styles.
Recall at least three potential barriers to effective communication.
Identify at least two ways to manage conflict through effective communication.
Outline:
Communication
Meet Melinda
Communication
Knowledge Check
Communication Styles
Key Takeaways
Effective Communication
What is Effective Communication?
Barriers to Effective Communication
Knowledge Check
How to Manage Conflict Through Effective Communication
Approaches to Managing Conflict
Ways to Resolve Conflict
Key Takeaways
Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Stephanie Whitfield, MSN, RN, CPN
Stephanie has over 18 years of clinical and teaching experience. Her areas of expertise are in neonatal intensive care, general pediatrics, home health, and children with medical complexities. She earned her Master's in nursing from Chamberlain University in 2022. Her professional practice is guided by Jean Watson's philosophy that, "Caring is the essence of nursing."
Target Audience:
The target audience for this course is: Administrators; Beginner level Social Workers; Human Resource Professional; Nurses; in the following settings: All Healthcare Settings.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.