Communication Essentials: Effective Listening

Course Code: REL-ALL-0-CEEL

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Discuss best practice techniques for improving your active listening skills.
Describe at least two benefits of active listening.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: A Key Leadership Competency

Meet Jamal

The Power of Listening

Review

Listening Styles

Review

Key Takeaways

Section 3: Best Practices for Effective Listening

Tips for Listening

Review

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributors

References

Subject Matter Expert: Linda M. Wantuch, MSM, SPHR, SHRM-CP

With more than 20 years of human resources experience, Linda is an accomplished professional who has worked in a variety of industries, including retail, banking, hospitality, and e-commerce. Linda has extensive experience in talent management, employee relations, performance management, legal & regulatory compliance, and organizational restructuring. Linda has a Bachelor’s Degree in Social Work from the University of Wisconsin – Whitewater and a Master’s Degree in Business Management from Cardinal Stritch University. Linda is SPHR certified through the Human Resource Certification Institute and SHRM-CP certified through the Society for Human Resource Management.

Writer: Chris Martin, BS, BA

Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.

Target Audience:
The target audience for this course is: General Staff; Human Resource Professional; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.